Big Wave Window

Christina Taylor 4 months ago

We've had this company clean our windows multiple times in the past with good results, so the trust was there. We had them come out 2 weeks ago to clean our newly installed windows and when we came home 3 screens were bent, and there were multiple windows that were scratched and not clean. We went back and forth getting someone back to the house to fix the issues, and had to land on a Saturday AM due to scheduling. To my surprise instead of a BIG WAVE truck pulling up to my house to fix the issues, a sub contractor with no BIG WAVE affiliation, branding or cleanliness was present. We asked him if he was independently contracted by BIG WAVE and he said yes, he was a sub contractor of theirs, which is unacceptable. When we hire BIG WAVE, we were hiring what I was being sold, a competent, clean and complete company with attention to detail, organization and thoughtfulness, as all their branding and marketing shows. Instead we got a C grade sub not operating under any guidance of BIG WAVE. I've been requesting a refund with no success. Buyer Beware, the buck is being past and these guys aren't who they say they are... at least here with our experience.

Andrea Moeller a year ago

Never again. I previously used Big Wave Window to clean the windows, screens, and solar panels on my home, built in 1939. The technician carefully numbered all the screens and windows so the screens would be correctly replaced. Everything was done expeditiously and throughly. This year…totally different story. First they told me they were running late, then they canceled their appointment due to issues with their morning job. A team of three showed up on time to the rescheduled appointment. Unfortunately I do not remember their names. They did not number the screens and did not do a good job replacing them. I discovered that some were missing the little latches, some of the latches were broken, a bracket holding one screen at the top was missing and the screen was not in place, other screens were clearly in the wrong window, a bathroom screen was bent and clearly not replaced properly (see pictures). I did not discover this until the evening when I opened the windows to enjoy the night air. I had already paid for the job. I texted them immediately with photos to show the issues. They were here 6/23. It is now 7/5. Since notifying them I have had 2 extremely unpleasant conversation

Dwight Harvey a year ago

Blue Wave is easy to reach and schedule an appointment for a quote and they are very prompt on arriving on time. The service people are respectful and pricing is far. They arrived on time and did a good job on my roof. They cleaned as you never know they were here!

Sheila Reed Edited 3 years ago

Thank you for a perfect installation of our shadecloth on our patio overhang. Not something they normally do but I was desperate & they made it happen. Carson was exceptionally professional, knowledgeable & polite. He & Logan were great to work with. Thank you, Chai, for all your help too. This company went above & beyond! They are a class act - 5 stars!!!

Vicky M 5 years ago

Lyric, was on time, professional and friendly. He did an amazing job, on the windows! I would definitely recommend the agency and specifically Lyric for his hard work and dedication. Amazing person, give this person a raise or a nice big bonus!!! :) We contacted Big Wave because we needed paint removed from the windows at one of our sites. Please see photos for before and after of Lyric's work!