Shell

Carlos ivan 2 months ago

My first time using the car wash, and its horrible! The machine hits the car so hard that it actually feels like its going to break the windows. You can definitely feel that it's damaging the paint. Won't be coming back

Larry Salas a year ago

Beware – Potential Scam or Major Incompetence I came here recently to get gas and asked the cashier for $20 on pump 5. He confirmed it, but when I went to pump, it didn’t work. Turns out he may have accidentally (or intentionally) put it on pump 2. I went back to clarify, thinking it would be fixed, but instead he charged me another $20 and refused to give me a receipt for the first transaction, acting like it never happened. I ended up putting gas on pump 5, then went to pump 2 and sure enough, there was still $20 in credit sitting there. So I didn’t lose the money, but this experience felt shady. What really raised red flags is another customer came in with the exact same problem. The cashier told him the pump was correct, but clearly, the same issue happened. Whether it’s a scam or just negligence, I’m concerned. If I hadn’t checked pump 2, I could have walked away and lost $20. Just be very careful here, watch the pump number and insist on a receipt. Something’s not right.

Harden Thicke 2 years ago

Until today, I would have given this place a good review. I have been going to this station for the last 2 years on a weekly basis, and typically fill up my tank with regular gas usually about 14 gallons. Additionally, every other week I also get a car wash, alternating between the basic package and the top package. The math is easy to add up, that I bring in good business to this company. I never really ask for their services like their compressed air, except maybe once a year. On Monday July 23rd at 5:30pm, I went to my go-to station with my partner's vehicle, as her air was very low in one tire. The attendant was nowhere to be seen and no sign in the window. I waited for 5-6 minutes along with another customer before someone returned. They did not acknowledge or apologize for the wait. I requested to have the air turned on. He asked if I bought gas or a car wash. I responded that I had not, for which he responded I would need to put in quarters to turn the air on. I asked if he could just turn in the air, and he refused again. I was perplexed because the one other time I needed their air, a different attendant turned in the air with no issue. This is in line with the response f

S V 2 years ago

This lady is terrible with customer service. She so lazy and rud3. I needed some assistance with carwash and she blew me off in a rude way. Then I tried to purchase something and she said she's taking a break and to come back in 30minutess. Meanwhile she sits and is on her phone. This is a very bad look for shell as this is the 2nd time she does this with me. Don't know if it's personal or she's just a bad attendant

Jungwoo Lee 3 years ago

There were issues with the mobile payment system, which failed to provide the code for the purchased car wash. After several minutes of arguing, I managed to obtain the code from the attendant. However, things took a turn for the worse as the car wash did not function properly. Despite entering the code and receiving an "OK" message, the machine failed to start. The attendant placed the blame on me and refused to offer any assistance. I spent a few more minutes arguing with him, but he provided no guidance on how to appeal the situation. Frustrated, I took note of the attendant's name from his tag and returned to my car to write this review and contact customer service. Surprisingly, the attendant noticed me and approached me with refund documents. It became evident that he knew what needed to be done but chose not to take the appropriate action. His behavior was characterized by laziness and deceitfulness. I strongly urge the owner of the station to conduct a thorough investigation into this matter.